At Éric & Claire, we are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy:

Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of receiving your order.
• The product must be unused, in its original condition, and in the original packaging.
• The product should not have been damaged or altered in any way.

Refund Process

1. If you wish to request a refund, please contact us at info@ericclaire.com to initiate the process.
2. You will need to provide your order number and details about the product you wish to return.
3. Once we receive your request, we will review it and send you instructions on how to return the item.

Return Shipping Costs
Customers are responsible for the shipping costs for returning items, unless the item is defective or was received in error.

Refund Processing
Once we receive the returned product, we will process your refund. Refunds will be issued to the original payment method. Please note that the processing time may vary depending on your payment provider, but generally, refunds are processed within 7-10 business days.

Exchanges
If you would like to exchange an item, please follow the same process as for refunds. Exchanges will be processed based on product availability.

If you have any questions or need further assistance, please don’t hesitate to contact us at info@ericclaire.com. We’re happy to assist you!